Customer reviews

Customer reviews

What our guests say

"Excellent"

A confortable hotel run by a very friendly and helpful team.

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
9-Oct-2020

"Excellent"

"Very good"

Overall very good, though the service was sometimes erratic. Staff are friendly and handle Coronal well.

Hotel response

Dear guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
Hotel guest
3-Oct-2020

"Very good"

"Very good"

Over all service was very good. We had a pleasant stay. Would choose your hotel again.

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
21-Sep-2020

"Very good"

"Very good"

Friendly staff, good breakfast, good location, very good price-quality ratio. Only minus: the rocking chair does not rock.

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
21-Aug-2020

"Very good"

"Excellent"

My Berlin home! Perfect location, friendly & helpful staff, tasty breakfast and clean.

Hotel response

Dear guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
markku peltonen
10-Aug-2020

"Excellent"

"Very good"

Everything despite Covid 19 was perfect, small improvements to be done with breakfast service (hot meals were always cold). Perfect location in city center but very quiet

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
6-Aug-2020

"Very good"

"Excellent"

Do to covid-19 we moved our trip to 2021! It was NO truble for the hotel! Great service, Thank you very much! See you in 2021! Best from Fam. Gorrissen

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
26-Jul-2020

"Excellent"

"Very good"

Very conveniently located. Breakfast was good with lots of choices...

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Ruth Banomyong
7-Mar-2020

"Very good"

"Very good"

It’s was a good stay. At the beginning we want stay 2 nights, and when we see the hotel, we decided to stay 2 more.

Hotel response

Dear guest, Thank you very much for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With kind regards, Sascha Blank
Hotel guest
28-Feb-2020

"Very good"

"Very good"

Stayed in the Arcotel John F Berlin recently and it is very nice. It's in a good location, nice friendly and helpful staff and a comfortable room - would stay again and recommend!

Hotel response

Dear guest, Thank you for your thoroughly positive evaluation and the time you have taken for this. We are very pleased that you were able to enjoy your time with us to the fullest and would be delighted to welcome you back again soon. With kind regards, Sascha Blank
Hotel guest
27-Feb-2020

"Very good"

"Excellent"

Perfect location, if someoe wants to visit old part of Berlin and the Museum Island

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
16-Feb-2020

"Excellent"

"Very good"

I loved that there were many vegan options at breakfast. The "Give bees a chance" program is also a great initiative. The only downside was the location of the shower. It would have been better if it was located in a bathroom, not closet-style.

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
18-Jan-2020

"Very good"

"Very good"

Was very happy to have vegan cheese, falafel, etc. at breakfast as that was specifically why we booked. Cleaning and state of furniture were quite good. Staff very friendly and natural. Only issue is that I didn’t understand the invoice for 3 people sharing a room and nor did two staff on reception, so I checked my online booking on check-in and got a wrong answer about one cost and had some hassle checking out until a third staff member shed some light. A fee for an extra adult related to the breakfast for included in the rate and the second adult and not a charge for the child using the sofa bed (extra children are free and I didn’t understand that the basic charge for a double room with sofa bed only covers one adult when booking a rate with breakfast. I understand now but it’s really not clear and the website and booking confirmations should not be so confusing that even staff don’t know what extra charges are for.

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
7-Jan-2020

"Very good"

"Excellent"

Very good stay. Nice and very clean room.

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, SASCHA BLANK
Hotel guest
3-Jan-2020

"Excellent"

"Very good"

Excellent breakfast, with every kind of food you could desire; beautiful, comfortable and very quiet room, just a bit of unpleasant smell from the drain of the bathroom

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, SASCHA BLANK
Hotel guest
2-Jan-2020

"Very good"

"Excellent"

Lovely staff, lovely hotel and we really enjoyed staying here for the 4th time!

Hotel response

Dear Deirdre, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. best regards, Sascha Blank
Hotel guest
21-Dec-2019

"Excellent"

"Very good"

Enige minpunt vonden wij het moeten douchen in bad, spekglad en een uitglijder zo gemaakt.

Hotel response

Dear guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. best regards Sascha Blank
Hotel guest
27-Nov-2019

"Very good"

"Excellent"

Nice hotel, located in the centre of Berlin, with a very friendly staff.

Hotel response

Dear Steven, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Many regards, Sascha Blank
Hotel guest
22-Nov-2019

"Excellent"

"Excellent"

It was really helpful service and very kind reception.

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank
Hotel guest
16-Nov-2019

"Excellent"

"Excellent"

Lovely hotel. The reception staff were welcoming and helpful. The room was comfortable, quiet and clean. The buffet breakfast was really good, excellent quality. The location was perfect for our sightseeing. And the 15% off coupon for the restaurant was a nice touch which we used. All around a good place to stay. Just one suggestion, not for publishing - the menu could be a bit simpler. We had dinner in the restaurant one evening together with my sister and her son. My sister and I thought we ordered the same thing, salmon for around €15. We must have been confused by the choices, we ended up with one of the salmon dishes costing €29. But it is a very small niggle in an otherwise lovely stay.

Hotel response

Dear Suzanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Many regards, Sascha Blank
Suzanne O'Carroll
31-Oct-2019

"Excellent"

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