What are the check-in and check-out times at the ARCOTEL John F Berlin?
Your room will be available from 3.00 p.m. on the day of arrival. We ask that you check-out by 12.00 p.m.

Can I change or cancel my reservation at any time?
Please look for the exact cancellation details which apply to your booked rate. You will find general cancellation terms in our Terms & Conditons.

Is the hotel suitable for non-smokers? Do you have smoking rooms? Where can I smoke?
The ARCOTEL John F Berlin is a non-smoking hotel. It is thus prohibited to smoke either in the common areas or the guest rooms.

How large are your meeting rooms and what equipment is provided?
The ARCOTEL John F Berlin offers conference space totalling 242 sqm and all rooms are fitted with state-of-the-art equipment. The 4 seminar rooms all feature daylight, are climate-controlled and can be dimmed. Each room has an individual touch screen which controls the lighting, air conditioning and audio-visual equipment.

Do you provide Wi-Fi Internet access?
The entire hotel is equipped with Wi-Fi Internet access. In addition, during your stay we offer you our Media Box with newspapers and magazines from 58 countries in 38 languages free of charge. After successfully logging into the hotel network, you can browse through the Media Box. 

What are the opening hours of your wellness area and fitness room?
Fitness area: 6 a.m. - 12 a.m.
Infrared sauna: 6 a.m. - 12 a.m.
Finnish dry sauna: 4 p.m. – 11 p.m. (earlier entry available upon request)

Due to our effort to make our hotels more sustainable, we ask you to inform the reception 30 minutes before your sauna session, especially in the hot summer months.


What do I do if I want to confirm my reservation but I don’t have a credit card?
You are welcome to transfer the amount in advance.

What credit cards do you accept?
We accept American Express, MasterCard, Maestro and Visa


Do you have a basement garage and is it free to use?
The ARCOTEL John F Berlin has its own parking spaces. A day ticket costs EUR 27.00 per night. You can find more information under Location.

How far is it to the airport/train station? Is there a shuttle service?
It is approx. 25 km to the airport BER. Unfortunately, we do not offer a shuttle service. We will gladly arrange a transfer (at your own cost) if requested. 

What means of public transportation do I use to get to the hotel?
The underground U-Bahn station ‘Hausvogteiplatz’ (U2 line) is only 3 minutes away from the hotel. 


What facilities are in your rooms?
Please refer to the room category you have booked or would like for this information.

Do you have rooms with disabled access?
We have two rooms for disabled guests.

Can I bring my dog to the hotel? How much does this cost?
You are welcome to bring your dog with you for an extra charge of EUR 15.00 plus 5% City Tax per day. Dogs are not permitted in the wellness area.


As a hotel guest, can I invite a non-guest for breakfast, or as a non-guest, can I have breakfast at the hotel?
Of course, they are very welcome to enjoy the breakfast buffet for EUR 24.00. Children up to the age of 6 years breakfast free of charge.

Do you offer special dishes for lactose and gluten intolerance, or for wheat allergies?
If requested, the kitchen will be glad to organise something for you.

What are your restaurant’s opening hours?
Our FOREIGN AFFAIRS restaurant is open at the following times:

Monday - Friday: 06.30 a.m. - 10.30 a.m.
Saturdays, Sundays and holidays: 07.00 a.m. - 11.00 a.m.

A la carte:
Monday - Sunday: 05.30 p.m. - 10.00 p.m.

What are your bar’s opening hours?
Our TOWN BAR is open Monday - Sunday 12 p.m. - 12 a.m. for you.



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